PROGRAM CERTIFICATES (Refer to Catalog for more information) Page 2

COMPUTER APPLICATIONS
Computer Applications Technician
This 30-week certificate program will qualify you for a computer position that uses word processing, spreadsheets, databases, and graphics presentations. The training also includes administrative office support, data entry, business formatting, and records management. Excellent oral and written communications abilities and strong organizational skills are emphasized.

Computer Applications Specialist
This 40-week certificate program offers more advanced computer training using word processing, spreadsheet, database, and graphics presentation software. The training also includes administrative office support, data entry, business formatting, and records management. Excellent oral and written communications abilities and strong organizational skills are emphasized.

CUSTOMER SERVICE
Customer Service
Exceed your customer’s expectations with this 25-week customer service training. The focus of the program will address internal and external customer relations, face-to-face interactions, and communication using standard business equipment. Superior customer service skills will give you the edge over the competition and will improve the way you communicate with customers. If you are serious about a career in customer service, then you’ve come to the right place.

PBX Operator/Dispatcher
This 20-week certificate program gives you intensive hands-on training on an electronic digital phone system and PBX console to handle phone calls effectively. Learn to operate and program electronic phones, develop communication skills, know what to say when, manage challenging and angry callers, and acquire proper telephone etiquette.

MEDICAL
Medical Coding and Billing Technician
This 20-week specialized training program prepares an employee to submit claims using electronic medical insurance coding and to serve as support staff in a medical front office. The program also provides training in medical terminology, data entry using Medisoft for recording and billing claims to patients, and electronic insurance billing. Emphasis is placed on medical office procedures such as scheduling, transcribing medical records, notating patient charts, and writing letters.

Medical Coding and Billing Specialist
This program is a 30-week certificate program that provides extensive training to prepare an employee to work in any medical-related field for electronic medical insurance billing and coding specialist, medical receptionist, and medical front office staff person. Additional training is provided in medical terminology, data entry using Medisoft for recording and billing claims to patients and electronic insurance billing. Students will learn medical office procedures such as scheduling, transcribing medical records, notating patient chart notes, and writing letters. Training will be provided in computer applications, business math, and workplace skills.
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